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home Risk and Operation Advisory Internal Control Services​

Business Process Improvement

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Approach to operational process improvement service​

1. Preliminary Discussion & Objective Identification

  • The consulting process begins with preliminary discussions to gain a clear understanding of the client's needs, strategic objectives, and specific requirements.
  • Based on the collected information, we define the key deliverables and expected outcomes while also reviewing relevant documents.

2. Analysis and Improvement Planning

  • Our team of experts conducts a thorough analysis of the existing processes, identifying and evaluating bottlenecks and performance constraints.
  • Based on the analysis results, we develop a detailed improvement plan, proposing optimization measures such as process restructuring, integration of new technologies, and organizational structure adjustments if necessary.

3. Implementation, Monitoring, and Continuous Improvement

  • Based on the agreed-upon plan, we conduct in-depth assessments of current control measures and workflows while implementing the proposed improvements.
  • This process includes continuous monitoring and evaluation of the effectiveness of changes, utilizing key performance indicators (KPIs) and critical success factors (CSFs) to ensure process adjustments align with the company’s strategic objectives.
  • The final report, along with evaluation meetings, will facilitate discussions, validate results, and propose next steps to maximize the effectiveness and sustainability of the improvements.

Service Implementation Steps

Step 1: Preliminary Discussion and Objectives Identification:
In the initial meeting, we engage in detailed discussions with the client to fully understand the objectives and specific requirements of the process improvement project. We also define the project scope, identify necessary resources, and establish an implementation timeline. This process includes addressing specific challenges, potential risks, and client expectations through various communication channels such as in-person meetings, email, digital platforms, or fax, depending on the client's preferences and arrangements.
Step 2: Detailed planning:
Based on the gathered information, we conduct a comprehensive analysis of the business environment and existing processes. From this, we develop a detailed process improvement plan, focusing on defining improvement targets, outlining specific implementation steps, and allocating appropriate resources to ensure effective deployment of the solutions.
 
Step 3: Implementation and Execution (Flexible Location):
We begin implementing the improvement solutions based on the approved plan. This includes updating and optimizing processes, integrating new technologies, and enhancing the capabilities of the staff. All activities are closely monitored to ensure adherence to standards and achievement of the established objectives.
 
Step 4: Evaluation and Feedback:
After implementation, we conduct a comprehensive evaluation of the effectiveness of the applied measures. This process includes gathering feedback from related parties and assessing the actual results against the initial objectives. The information obtained will be used to make adjustments and further improvements as necessary.
 
Step 5: Reporting and Ongoing Support:
We prepare and provide a detailed report on the project, highlighting achievements and recommendations for the future. This report serves as a crucial reference for the client to understand the improvements made and plan the next steps. We also offer ongoing support to ensure the new processes are applied effectively and sustainably.
 

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We provide services to enterprises across Vietnam. Should you want a meeting set-up, quotation, proposal or feedback
Contact here