Enhancing Client Security

Following on from our article of the 15 May enhancing client security, we would firstly like to thank you for your responses and feedback which we very much appreciate.

We have now collated all responses and the results have shown that 75% of clients would like to receive communications electronically with the remaining clients seeking an analogue journey through the post.

As we move forward, we want to emphasise our commitment to safeguarding your data and to outline the next steps in our communication process.

Enhancing electronic communication routes

For clients who have chosen to receive electronic communications, we are currently finalising all the changes required so that these can be tested ahead of implementation.

To manage your expectations, we will provide an update in our October ‘On the Pulse’ digital newsletter to provide details on the enhancements you can expect. From encrypted notifications to secure access, your data security remains our top priority.

Portal registration support:

For those clients that have not yet registered for our client portal, we will be in contact as part of our October update to guide you through the process, and ensure your personal information is handled with care.

Our website has now been updated to provide valuable resources for the client portal including a comprehensive user guide to support any queries you might have when using it.

In the meantime, if you do have any questions, please do not hesitate to contact us.