Client Listening Programme

We invite all clients to feedback to us to encourage a wide range of opinions. Our latest survey has recently been completed and across the Consultant team the scores have remained very high, despite the challenging market conditions caused by the inflation and interest rate concerns.

On all measures our scores averaged in excess of nine out of ten, showing a high level of satisfaction from our clients, which is something that we take great encouragement from and is an outstanding testimony to the work of our team here at Crowe.

In reviewing the results, Phil Smithyes commented “It is really important to seek feedback from our clients on their views relating to our advice and overall service so that we can continually seek to improve our service proposition and deliver value. While we have an outstanding record of client retention it is important that we don’t become complacent and continue to innovate and improve efficiencies within the business”.

“These latest set of results evidence the confidence and trust that our clients have in us and are a ringing endorsement of our team-based approach to providing outstanding client service and delivering good outcomes”.