As Head of Transformation, I lead a team that focuses on four things - improving how businesses work today, how they successfully deliver their strategy, how they adapt to change and how to make their changes stick.
My clients are UK-based financial services companies, typically insurers and investment managers, who have either decided to transform their business or are looking for opportunities to do so and gain a competitive advantage. They often look to adapt all or part of their current operating models to reduce cost, eliminate errors, increase effectiveness and efficiency, or increase customer satisfaction, often in response to strategic, market and regulatory changes. By understanding the practical implications of such changes on their operations, structures, people, processes, systems, and data, I enable them to implement pragmatic and sustainable solutions.
My expertise includes enterprise-wide and functional operating model design and implementation as well as targeted process improvement, organisation design, cost reduction, technology change, project and change management and assurance over existing change and projects.