Crowe 2023 technology in metals survey insights

What are your company's biggest digital transformation and technology challenges?

Respondents used different words and phrases to describe their biggest challenges, but several key themes emerged among the answers:

INSIGHT

For years, metals leaders have pointed to broad concepts such as adoption uncertainty, employee training, and cybersecurity as areas of concern. By taking a closer look at how technology is being used and by engaging with the people using it, leaders can gain deeper insight into the root causes of challenges.

Please select the top three areas where you think automation could have the greatest impact on your business.

Participants could select multiple responses.

INSIGHT

While automation and AI-powered applications have historically been thought of as tools to help increase productivity on the shop floor, the next generation of automation involves helping customer-facing teams and the back office achieve more.

Which of the following technologies and approaches are currently not in use at your company that you plan to put in place within the next five years?

Participants could select multiple responses.

INSIGHT

Responses show that a small percentage of metals companies are currently using advanced technologies and approaches. However, the percentage of respondents who want or plan to use advanced technologies over the next five years is significantly higher across all categories of advanced technologies.