Reaching transformation targets

Performance improvement case study

Ron Melcher, Bart Kelly
| 12/1/2023
Performance improvement case study: Reaching transformation targets

Learn how a private equity-owned construction industry materials fabricator and installer realized an EBITDA impact of more than $20 million by working with our performance improvement team.

Company

A construction industry materials installer had operations in multiple states with hundreds of locations.

Challenge

The company, which grew from a regionally based business to a private equity platform with several hundred locations, sought to leverage its new national scale to reach a multimillion-dollar EBITDA transformation target.

Support

Crowe performance improvement specialists managed the transformation process and executed the synergy plan across the organization, including assisting with facility consolidation, organizational alignment, warranty reduction, field labor improvements, and pricing optimization.

Solutions

The Crowe performance improvement team helped the company realize an EBITDA impact of more than $20 million through operational excellence best practices, organizational structure improvements, and optimization of facilities and selling, general, and administrative (SG&A) expenses.
Performance improvement case study - Reaching transformation targets

Challenge details

To reach its EBITDA transformation target, the company needed help with the integration and SG&A optimization of corporate and local markets, footprint rationalization for overlapping markets, core operational improvement initiatives, and pricing optimization.

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Solution snapshot

Integration: Facility consolidation and organizational alignment

Our team worked with the client to:

  • Analyze the company’s footprint within each region and then create a prioritized list of facility rationalization opportunities
  • Develop detailed financial models for regional consolidation
  • Facilitate all requirements to close a number of facilities, acting as the single point of contact for contractors and regional leaders

Operational improvements: Warranty reduction and field labor improvements

Our team worked with the client to:

  • Create Microsoft Power BI™ software dashboards that provide real-time visibility to margin leakage and actionable root causes for warranty and rework
  • Implement a three-tiered accountability process to increase data visibility and drive operational improvements
  • Facilitate several facility kaizen events focused on continuous improvement to develop a prioritized action plan to reduce margin leakage
  • Deliver a Power BI software field management dashboard to give leadership visibility to field manager utilization

Pricing optimization

Our team worked with the client to:

  • Develop and implement a new Microsoft-based tool for the entire price action life cycle (target setting, negotiation, acceptance, contract, validation)
  • Establish an overall price effectiveness metric to capture individual performance
  • Train account executives, sales support team members, revenue assurance personnel, and regional champions
  • Assist revenue assurance teams to migrate all price actions to the new price tracker system, helping with proper revenue forecasting

Takeaways

With Crowe guidance, the client also achieved the following results:

  • More than $20 million in EBITDA impact
  • More than $50 million in price coverage
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Contact our performance improvement team

Improving business performance requires investing in and implementing the right strategies, technologies, and processes throughout your company at the right time. Contact our team to see how we can help with your performance improvement needs.
Ron Melcher - social
Ron Melcher
Principal, Consulting
Bart Kelly
Bart Kelly
Principal, Performance Improvement Leader