The first step in choosing a GRC platform is to research your options. For many risk leaders at smaller firms, even this first step can quickly become overwhelming. Many enterprise-level GRC platforms are extremely complex and not specifically designed for financial services firms. As you evaluate these platforms, you’ll probably find that they offer capabilities you don’t need but lack functions you would expect from a banking GRC platform.
Additionally, much of the expert advice on how to choose and maintain a GRC platform is aimed at large financial institutions with $10 billion, $25 billion, or even $50 billion in assets. For smaller banks, the conventional advice is often unrealistic: Many GRC platform implementation guides will tell you to perform a proof of concept before you fully deploy the GRC tool or instruct you to build out a large implementation team. In a perfect world, smaller firms would have the capacity to do both of those. Often, these guides will instruct you to think through and document all the operational impacts of the GRC product before you commit to an implementation, which is sometimes hard to do.
Even getting a demo for one of these platforms often turns out to be a disheartening and overwhelming process for risk leaders at smaller banks. The experts who give these fast-paced presentations know their platforms extremely well but rarely have in-depth knowledge of the banking industry, so they most likely won’t be able to speak directly to your needs or focus on the features and capabilities you require.
The process of purchasing a platform is also shrouded in mystery. Many banks don’t really understand the technology they’re buying or what’s required to get it up and running. In particular, risk leaders are often shocked to find that the software company won’t actually help get the GRC platform up and running, which means the firm needs a separate implementation partner. And in many cases, the software company won’t even make a recommendation to help you find such a provider.
This can be one of the most painful points for many smaller firms, as many banks under $10 billion don’t have risk and compliance programs and processes that are developed enough to direct the highly open-ended process of implementing a large GRC platform. You have to be ready to be in the driver’s seat, and have answers to fundamental questions like:
- What are all your lines and departments?
- How do they view the business?
- How do you need to report risk?
- Does every part of the business view risk and compliance the same way?
- Do regulators look at it the same way?
- What about risk taxonomies? How do you categorize risk?
- How do you measure and calculate your risk and control ratings?
If you don’t have immediate and solid answers to these questions, the typical GRC platform implementation process will likely be a stressful and confusing one. However, that doesn’t mean you can’t realize the benefits of a GRC platform and achieve true integrated risk management (IRM).