Public sector leader?

Microsoft is at the forefront of AI, and it made a “multibillion dollar investment in the firm behind ChatGPT” in early 2023. That firm, OpenAI, is a U.S. AI research and deployment company with a stated mission “to ensure that artificial general intelligence benefits all of humanity.”

Since much of the public sector already uses Microsoft technology, it’s practical for public sector leaders to implement an industry-specific ERP solution built by a company they already know and trust.

Dynamics 365 is a portfolio of intelligent business applications that was developed with a focus on the public sector. When organizations work with Crowe to implement Dynamics 365 as their ERP system, they can benefit from the stability and proficiency of both Microsoft and Crowe while taking advantage of critical AI tools to help automate work.

Dynamics 365 Copilot, often described as “your AI assistant,” is a generative AI feature that can boost productivity within different applications, such as Dynamics 365 ERP. Following are some of the ways these tools can help the public sector.

Deliver more strategic value with intelligent automation for project managers

Project managers are responsible for monitoring several initiatives at once, and it can be a struggle to complete projects in a timely and cost-efficient manner. Dynamics 365 Copilot, an intelligent automation feature built to help significantly reduce the time spent on project status reports, task planning, and risk assessments, can support these challenges.

With Dynamics 365 Copilot, project managers can quickly build and launch project plans for new engagements simply by describing details of the project using natural language. Dynamics 365 Copilot then generates an execution strategy that the project manager can then further refine.

Supercharge productivity of collections agents and procurement professionals

Dynamics 365 Copilot in Dynamics 365 Finance gives collections managers quick access to credit and payment histories, so they can prioritize – and personalize – customer communication. This automated customization feature can help boost successful collection rates while keeping customers in good standing.

Mitigate potential supply chain disruptions before they happen

Using Dynamics 365 Copilot in Microsoft Supply Chain Center proactively flags external issues such as weather, financials, and geography that might affect key supply chain processes. Armed with these predictive insights, supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert affected third parties.

Dynamics 365 Finance offers a variety of automation tools built to help organizations maximize productivity and boost performance. Following are a few key features that help expedite critical business processes.

Accounts payable automation

The evolution of AI technologies has enabled Dynamics 365 to read varying invoice formats from several vendors – without a ton of heavy lifting from employees. Organizations can save time, reduce effort, and improve accuracy by processing invoices with automation instead of through manual processing.

Expense management

Dynamics 365 uses optical character recognition to scan receipts and automatically enter in key data to automate data entry and match unattached receipts to expense transactions.

RSAT tool

The Regression Suite Automation Tool (RSAT) can significantly reduce the time and energy it takes for an organization to complete a Dynamics 365 ERP update. It features a task recorder, which lets users record business processes and then convert the recordings into a suite of automated tests – without having to write source code. This functionality allows teams to automatically regression test key business processes when a new update takes place.

Microsoft Power Virtual Agents

Everyone can create conversational bots

Power Virtual Agents is an application your organization can use to build intelligent bots in minutes using AI and respond rapidly to customer and employee needs at scale. Employees across the organization can easily create conversational bots that quickly respond to customer and employee needs.

Microsoft Power Apps™

IT teams can extend their business impact

Power Apps, a no- to low-code solution, accelerates innovation and reduces costs by helping analyze data, automate processes, and build apps, websites, and virtual agents. Even small IT teams can be the force behind an integrated, digital workplace.

Microsoft Power Automate™

Your automation can be even smarter

Teams can streamline repetitive tasks and business processes with the Power Automate application. Additionally, they can create user-intuitive workflows to increase efficiency and reduce costs.

The Microsoft platform, combined with the public sector experience and technology of Crowe, offers six benefits that can transform organizations:

1. Efficiency, security, and high availability from most devices
2. New solution features and reimagined business operations
3. Extended business impact for IT teams
4. Increased productivity and efficiency for employees
5. Industry-leading integration tool sets that connect data and other key systems
6. A controlled, supported environment

Furthermore, Dynamics 365 is a highly configurable software as a service solution that features:

• Functionality tailored to the public sector
• Modern, scalable, reliable, and secure cloud functionality
• Flexible reporting and business intelligence tools
• Utility balanced with ease of use
• Seamless integration with other applications
• Tools to expand beyond traditional ERP

Crowe embraces responsible AI and the many ways it can help address society’s challenges and improve public services. We also have a track record of success with ERP projects for public sector agencies of many types and sizes, including large city and county governments.

You don’t have to figure out how to responsibly implement AI on your own. Let us be your guide.

Microsoft, Dynamics 365, Power Apps, Power Automate, and Power Platform are trademarks of the Microsoft group of companies.