Does your current technology contribute to great experiences for your borrowers – and your lending teams?
Businesses today have more options than ever to secure a commercial loan, so lenders can’t afford to ignore the borrower experience in their commercial lending process.
If financial services organizations alienate borrowers with a convoluted or frustrating process, those borrowers will jump ship at the first sign of a better rate or a smoother experience. But when organizations craft a process that delivers great experiences, lending teams can build loyalty and become trusted allies who come right to mind whenever borrowers have lending needs.
Part of crafting that ideal experience involves using technology strategically. Following are five specific ways technology can enhance and transform the commercial lending process.