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At Crowe, our AI governance framework and AI platform stand as a fortress, safeguarding data, meeting stringent risk and privacy demands, and unleashing the power of AI-driven solutions.
Generative AI poses both opportunities and risks. By developing an AI platform, CroweMind, Crowe can enable their teams to securely explore and innovate with generative AI, without compromising the firm or its clients.
Solution
With the backing of executive support, Crowe established a cross-functional team to create the CroweMind AI platform and an AI governance framework. This group, which included professionals from a variety of disciplines, including risk management, applied AI, and client-facing business units, was dedicated to developing a platform that incorporates personalized workflows for tasks such as document review and deliverable creation.
Together with a formal AI governance framework and a comprehensive educational program, they introduced CroweMind in the autumn of 2023. The firm and its clients were both considered when the platform was developed, with the assistance of risk management and privacy specialists. To further reduce hazards, Crowe implemented a mandatory training and certification course for employees who desired to utilize CroweMind.
Takeaways
CroweMind, along with an AI governance program, was developed with enthusiastic executive support, a cross-functional team, and a "learn fast" mindset. This approach allowed for accelerated timelines and mitigated issues. The team's "learn fast" mindset allowed for multiple testing rounds, enhancing the platform's usefulness and offering lessons for future technology developments. As the field of generative AI and technology evolves, CroweMind and AI governance are not one-time projects, but rather ongoing evolution based on changing technology, regulations, and firm needs.
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Source: Crowe Global