Art of Management

Art of Management

Past few years have pushed us to think differently. The methods to manage a business and empowering people continues to evolve. Leaders should have the ability to coach, challenge and share knowledge with their people.

Successful businesses have a people-technology approach. Investment in technology and people must go hand in hand.

An element to succeed is the ability to be able to smartly delegate responsibilities to respective management members. Clear and achievable goals should be assigned to respective persons depending on the area of expertise and bandwidth. This leads empowerment and a sense of accountability for them.

Technology has enabled us to attract new segment of customers and talent. I recall in an honour dinner which I attended, the ICAEW then chairperson explained artificial intelligence as not a threat for auditors/accountants but a great supplement to use. Adoption of technology, irrespective of the industry, considers the acceptance and integration of solutions into existing systems or creating new ones.

Relevant communication using technology should be channelled through various levels of the organisation. If not, it can lead to knowledge hoarding, gaps and ambiguity amongst the employees in an organisation.

While sharing knowledge leads to greater social interaction, creativity in problem solving, and most importantly preserves pre-existing knowledge within the organisation if an employee leaves. So using the right technologies along with a positive workforce, would result your business to deliver service excellence and develop a competitive advantage.