Consumer Protection Standards

Name of the Training: Consumer Protection Standards

Course overview:

Join our Consumer Protection Regulations Training and gain the expertise needed to navigate complex consumer laws, ensure compliance, and uphold customer rights. Equip you and your team with the tools to protect consumer data, handle complaints effectively, and strengthen your business’s reputation.

Training Outline:

• Scope & Significance of Consumer Protection Standards.
• Disclosure and Transparency requirements as per CPS.
• Responsible Market & Business Conduct.
• Fair and Equal Treatment of Consumers.
• Protection of Consumer Data and Assets.
• Responsible Financing Practice.
• Institutional Oversight and Governance.
• Consumer Education and Financial Inclusion.
  

Targeted Industry:

• Any Financial Institution

Targeted Audience:

• Frontline Staff
• Customer Service Representatives
• Branch Managers
• Compliance Officers
• Senior Management

Date & Time: 4^th October 2024 Morning 10 to 1

Duration: 3 Hours

Course fee: AED 150 Inclusive of VAT/participant

Language of Delivery: English

Mode of Training: Online

Venue: MS Teams

Trainer:

• Mr. Pijush Das, Director – Crowe UAE Academy

Trainer’s Profile:

• Banker for 30 years at State Bank of India, Mumbai, Singapore and
• Fina Bank Nairobi (Kenya)- Head of Treasury, Fund Manager, Credit Manager
• President   and   Sox   Compliance   Coordinator   with   Sify Technologies, Chennai, India for 6 years- Head of
  Investor Relations, Corporate Treasurer
• Senior Lecturer for 9  years  with  Emirates  Institute  of  Banking  and Financial  Studies (EIBFS)

 Registration